Please send your request to sales@northwooddp.com, or call to discuss if some definition is required.

Provide as complete of a description as seems reasonable. This information typically includes:

• Inspiration images or concept drawings

• Dimensions: depth, width, and height

• Material specifications: veneer or solid plank; stone, solid surface, p-lam

• Concept drawing requirements

• Timing and scheduling requirements

• Contact information including: email, phone

• Project Name

• Installation/labor and/or shipping requests

We normally quote “lead time to be as required.” Some projects require 3-4 months because of design approvals and size of scope, while other projects can be turned around in 3-4 weeks, or sooner, if necessary and possible. We try to respond to each opportunity on its own terms and demands. Our job is to respond to you and your customer’s schedule.

Please indicate in your request when a response is needed by. In certain situations, we may be able to respond within a few hours of your request. We prefer to have as much time as you think is reasonable for your needs.

Concept drawings can always be provided upon request. It is not necessary to have an order in-house to request drawings.

There are always alternate approaches or value engineering options that are worth exploring. For budgetary questions, please contact us.

We will always provide custom samples upon request at no charge. Depending upon the material, it may require some time to process. If you have any questions, please call to discuss.

Yes, we do have standard wood and finish samples, and we are constantly running short. If our standard is not in stock, we can produce one on request.

We enjoy challenges. We typically create a team to manage and support difficult projects. Sometimes the difficulty is simply a short lead time; while other opportunities may require an extraordinary commitment for the design/engineering team, or perhaps scheduling with outside vendors. Not being an ordinary opportunity also means extra time will be spent in project management to ensure a smooth process throughout.

From time to time a warranty issue will occur that requires special attention because of distance. Whenever possible, we request photos of issues, and based upon this information, are then able to devise an appropriate response. We frequently work with wood technicians local to the repair site to mitigate costs and maximize response time. For more serious issues such as splitting, checking, or finish degradation, Northwood will send a technician/team to handle any needed repairs. Our job is to assure that the end user experiences a minimum of disruption and inconvenience. Subsequently, Northwood will always work in conjunction with the needs of the end user.

Yes, each month we have a mix of hospitality and healthcare related work on our schedules. We are frequently engaged with both furniture dealers and general contractors to provide banquettes, dining tables, communal tables, benches, point of sale counters, and related specialty items for restaurants. Northwood has enjoyed extensive experience with the design and fabrication of banquettes, and has included popular designs in our standard product catalog. Our experience with healthcare has typically been for reception units or work surfaces. We are open to all requests, but have not ventured too far in the development of healthcare opportunities.

We will sell to a designer or design/sell company as long as we are not stepping in front of our established office furniture dealers. We frequently work with designers who have close client relationships. Often, these kinds of projects are unique and require close coordination during both the design and installation phases.

All quotes are FOB Union City, CA. Because each order has specific requirements, we endeavor to provide as much freight support as possible. We offer the following options:

• Arrange for West Coast blanket wrap shipment

• Crating and packaging

• Arrange for and prepay freight

• Delivery and Installation by Northwood for West Coast Only

• Load, pack, and protect full truckload

Yes, but our experience is limited. We frequently ship to Canada, and have also shipped to Mexico. Several projects have been completed in Hawaii, and some occasional tables have been shipped to various Middle Eastern countries. We welcome opportunities for international sales.

No. In a previous life we did have showrooms in the Chicago Merchandise Mart and at the New York Design Center. Neither of these showrooms could be economically justified over time. It is our experience that our company offices and factory operations create an almost perfect environment for customer introduction and project exploration. Northwood will pay for or contribute to the costs necessary to visit our facility. Please inquire.

Yes, we are always interested in reviewing a resume of anyone who is interested in employment. If you would like to submit your resume, we promise to respond. If we have an immediate opening, we will begin with a telephone conversation.

We estimate that more than 80% of our products contain one or more important characteristics of our sustainability program. These characteristics include, but are not limited to:

• FSC hardwood and veneers

• NAUF case materials

• Reclaimed solid lumber (Douglas Fir, barn oak and fence lumber)

• Urban forest fence lumber for most live edge tables

• Ultra-low VOC chemical based finishes

• Water based stains and finishes

• Recycled saw dust is used in horse barns

• Wood outfall recycled for cement plant furnace fuel